In the digital era there are lots of powerful tools which offer patients a possibility to easily share their hospital experiences, opinions, recommendations. That has a huge impact on hospital’s reputation so they need to build a new relationship with patients to stand the quality.
According to the American Economic Review hospital reputation is an important factor in their success. “We find robust evidence that higher performing hospitals as defined either by the health outcome-based measures or the process of care measures tend to have greater market share at a point in time, and experience more growth in market share over time.”
Why do we need new insight into patient experience? What is NarrativeDX and how is it used to analyze patient feedback? How can patient experience influence hospital revenue?